Patient Access Representative - Emergency Department - PRN

Munson Healthcare•Traverse City, MI

1d•Onsite

About The Position

The Patient Access Representative will greet and direct patients and families to testing and surgical areas in the facility in a courteous and welcoming manner. They will be highly mobile to assist patients, family, and visitors, including transport or arranging transportation as needed. Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities. This role involves greeting patients, family members, and other customers courteously, providing information to promote patient understanding of procedures, expectations, and the hospital environment in a friendly and kind manner. The representative must exercise a high degree of control over confidential medical information, keep offices and work areas orderly and properly stocked, and access department communications daily via telephone voice mail and/or e-mail. They are expected to make immediate requested changes to current information collection procedures utilizing daily communications, often before official documentation of changes. Additionally, the role includes acting as a preceptor for new hires to provide necessary education and performing other duties as assigned by the PAS leadership team.

Requirements

Associate's degree or 2 years formal education or equivalent experience.
Two (2) years' work experience in customer service, healthcare or business-related field.
Must possess exceptional people skills.
Employees must be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella.
Employees must receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

Responsibilities

Greet patients, family members and other customers in a courteous and welcoming manner.
Ask for and provide all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchange all information in a friendly, kind manner.
Exercise a high degree of control over confidential medical information.
Keep offices and work area orderly and properly stocked.
Access department communications daily utilizing telephone voice mail and/or e-mail.
Make immediate requested changes to current information collection procedures utilizing daily communications.
Act as a preceptor for new hires to provide all levels of education required for that position.
Perform other duties as assigned by the PAS leadership team.