Patient Access Representative | Nephrology and Endocrinology | 40hrs/week

Sanford Health • Bismarck, ND

7d • Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Sanford is looking for a motivated and detail-oriented Patient Access Representative to support our Nephrology & Endocrinology clinic. This role is a great opportunity to be part of a collaborative, patient-focused team in a specialty care setting. As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Requirements

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.

Nice To Haves

• Post-secondary education helpful.

Responsibilities

• Answer incoming calls and assist patients with scheduling, questions, and requests
• Register patients accurately, including insurance verification and demographic updates
• Coordinate appointments and support clinic workflow
• Maintain patient confidentiality and ensure compliance with HIPAA regulations
• Collaborate with clinical staff to support patient care needs
• Provide a welcoming, professional experience for all patients and families
• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Benefits

• Monday–Friday day shift schedule – no weekends or holidays
• Work in a supportive, team-oriented environment
• Gain experience in specialty clinics (Nephrology & Endocrinology)
• Play a vital role in patient care coordination and access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED