Patient Access Representative - Per Diem

Trinity Health • Philadelphia, PA

1d • Onsite

About The Position

The primary function of the Patient Access Representative position is to greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for the necessity of pre-certification, authorization and referral. This role also involves performing medical necessity checks, securing patient signatures for required hospital forms, and collecting patient’s financial responsibility when required. The representative is responsible for providing professional, quality customer service, ensuring timely resolution to customer problems, and coordinating services to all customers. Communication of revenue cycle related issues to patients, physicians, physician office staff, and other hospital colleagues is also a key function. This position rotates into various areas of patient access and may work a variety of shifts. Nazareth Hospital, located in Northeast Philadelphia, PA, serves the surrounding region with over 160 inpatient beds and numerous outpatient services, offering a broad range of specialties and state-of-the-art technology. The hospital has 1,200 employees and 350+ physicians and specialists, dedicated to treating patients and their families with respect and compassion. Nazareth Hospital is part of Trinity Health, one of the largest not-for-profit, faith-based health care systems in the nation, comprising 121,000 colleagues and nearly 36,500 physicians and clinicians across 27 states, including 101 hospitals and 126 continuing care locations.

Requirements

• HS diploma or equivalency
• Minimum one (1) year experience in insurance verification and medical office/hospital customer service
• Must have Outpatient Registration experience
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire

Nice To Haves

• Associate degree

Responsibilities

• Greet, pre-register and/or register patients in a courteous and professional manner
• Verify insurance benefits and check for the necessity of pre-certification, authorization and referral
• Perform medical necessity checks where needed
• Secure patient signatures for required hospital forms
• Collect patient’s financial responsibility when required
• Provide professional, quality customer service
• Ensure timely resolution to customer problems
• Coordinate services to all customers
• Communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues
• Rotate into various areas of patient access and may work a variety of shifts

Benefits

• Work/Life balance with flexible schedules
• Free onsite parking
• Referral Rewards Program
• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees