Bilingual Customer Service Representative

TEKsystems•Los Angeles, CA

6d•$23 - $23•Remote

About The Position

We are seeking a detail-oriented and customer-focused Patient Access Representative to support patient scheduling operations in a high-volume healthcare environment. This role is responsible for managing inbound calls, scheduling appointments, verifying insurance eligibility, and providing patients with accurate and timely information regarding services and appointments. The ideal candidate thrives in a fast-paced setting and is committed to delivering exceptional customer service.

Requirements

Previous call center experience required.
Professional proficiency in both English and Spanish required.
Strong customer service and communication skills.
Excellent organizational skills and attention to detail.
Ability to multitask and manage a high volume of calls while maintaining accuracy.
Basic computer and data entry proficiency.

Nice To Haves

Prior work-from-home experience preferred.

Responsibilities

Answer and manage a high volume of inbound calls from patients, internal staff, and healthcare departments.
Provide information regarding clinic services, appointment availability, and scheduling procedures.
Schedule appointments for clinical and support service departments.
Route inquiries and messages to the appropriate department or staff member.
Support departmental call queues and appointment desks as needed.
Conduct appointment reminder and confirmation calls to patients.
Accurately enter and update patient information in electronic systems.
Verify patient insurance coverage, including Medi-Cal HMO plans.
Generate and distribute daily appointment schedules to appropriate departments and staff.
Maintain professionalism and confidentiality while assisting patients and internal stakeholders.