Patient Access Representative
About The Position
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) performs patient registration and scheduling duties. In a registration role, the PAR greets patients, verifies demographics, registers/schedules patients, handles paperwork, creates electronic files, scans and routes documents, educates patients, obtains signatures, establishes financial responsibility, collects co-payments, and may work through a registration work queue to resolve issues. In a scheduling role, the PAR schedules appointments and procedures, obtains referrals, conducts pre-authorization, arranges interpreter services, checks patients in/out, and offers enrollment to additional resources. They collaborate with the nursing team and providers to coordinate appointments, may coordinate provider schedules, resolve work queue issues, and manage recall and waitlists. They operate multi-line telephones and may serve as a switchboard operator. Additional duties may include chart preparation, organizing documents, discussing pre-payment responsibilities, initiating financial assistance, prior authorization, tracking visits, health information management, working reports, administering assessments, coordinating Telemed appointments, provider and schedule maintenance, charge entry/billing, reminder calls, hospital admission, making copies, sending faxes, and ordering supplies. In all settings, the PAR serves as a mentor, displays professionalism, promotes respect and cooperation, works independently and as part of a team, takes direction from the nursing team, maintains confidentiality, and possesses excellent customer service and empathy. A working knowledge of medical terminology and professional written communication is required.
Requirements
- High school diploma or equivalent preferred.
- One year of work experience, preferably in a medical office setting.
- Customer service skills essential.
- Six months' customer service experience desired.
- May require BLS for certain locations and/or settings.
Nice To Haves
- Post-secondary education helpful.
- Medical terminology helpful.
Responsibilities
- Greet patients/residents and verify demographics to accurately register and/or schedule them.
- Handle related paperwork, create electronic files, and scan/route necessary forms and documents.
- Educate patients/residents and obtain signatures on necessary paperwork.
- Establish and assign financial responsibility and/or assist with arrangements.
- Collect co-payments, pre-payments, and/or payments on account balances.
- Work through the registration work queue to address and resolve issues.
- Schedule patient/resident appointments and procedures.
- Obtain and coordinate referrals.
- Conduct pre-authorization and arrange interpreter services.
- Check patients/residents in/out.
- Offer enrollment to additional resources.
- Coordinate appointments to meet patients'/residents' needs.
- Operate multi-line telephones and potentially serve as a switchboard operator.
- Serve as a mentor for new Patient Access Representatives and other staff.
- Maintain confidentiality of sensitive information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
