Per Diem Patient Access Representative
About The Position
Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment. This position is Per Diem. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours. It may be necessary, given the business need, to work occasional overtime. Our office is located at 350 W. Thomas Rd. Phoenix, AZ. We offer 4 weeks of paid training. The hours of the training will be 8am to 4:30pm or 7am to 3:30pm, Monday - Friday
Requirements
- High School Diploma/GED
- 1+ years of experience in a customer service role such as hospital, office, or phone support
- Intermediate level of proficiency with Microsoft Office products
- Ability to work 100% onsite at St. Joe’s Hospital at 350 W. Thomas Rd, Phoenix, AZ
- Ability to work the following training hours: Monday to Friday be 8am to 4:30pm or 7am to 3:30pm
- Ability to work a Per Diem/On call schedule
- Access to reliable transportation and valid US driver’s license
- Must be 18 years of age OR older
Nice To Haves
- Experience in a Hospital Patient Registration Department, Physician office or any medical setting
- Experience in requesting and processing financial payments
- Experience in insurance reimbursement and financial verification
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Ability to perform basic mathematics for financial payments
Responsibilities
- Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
- Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
- Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
- Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
- Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
- Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
- Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
- Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
- Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
- Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
- 4 weeks of paid training
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
