Patient Access Representative

CareSTL Health • St. Louis, MO

18d

About The Position

CareSTL Health is seeking a Patient Access Representative. The Patient Access Representative (PAR) effectively manages a high volume of incoming calls from a variety of patients, employees, and outside organizations while providing excellent customer service and attention to detail.

Requirements

• Must be a high school graduate or equivalent (GED)
• 1-2 years in customer service
• 1-2 years managing high volume calls

Nice To Haves

• Background working in a clinical environment is preferred, but not required

Responsibilities

• Answer incoming calls from multi line phone system and route them to the appropriate person or department.
• Appropriately articulate organizational information including site locations, hours of operations, services and programs, registration required documents, etc.
• Use of the department approved greeting and closing
• Execute appropriate Emergency Codes thru the intercom paging system to facilitate emergency response activation
• Appropriately scheduling the right patient, with the right provider, at the right location, at the right time and confirming existing appointments, repeating date, time, provider and site location.
• Ability to work with minimal direct supervision
• Insurance Verification
• Interprets scheduling template for Providers
• Participates in patient conflict resolution and demonstrates empathy addressing patient concerns
• Adapts to changes on short notice and assists patient or Provider requests
• Comply with all organizational policies and procedures
• Participate in ongoing general and job related training as required
• Perform other skill related duties as assigned

Benefits

• 11 paid holidays per year.
• Full benefits package.
• Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees