Patient Access Representative
AssociatesMD Medical Group•Plantation, FL
•Onsite
About The Position
We are looking for a professional, high-energy Bilingual Front Desk Coordinator to join our primary care team. As the first point of contact for our patients, you play a critical role in shaping the patient experience. You will manage the flow of the office, handle administrative tasks with precision, and ensure our patients feel welcomed and supported from the moment they walk through the door.
Requirements
- Fluent in English and Spanish (Required): Must be able to speak, read, and write comfortably in both languages to assist our diverse patient population.
- Tech-Savvy: Comfortable navigating electronic medical records and modern office software.
- Customer Service Star: A "people person" who remains calm, empathetic, and professional, even during busy hours.
- Detail-Oriented: Someone who takes pride in accuracy, whether it's entering insurance data or managing a provider’s schedule.
Nice To Haves
- eClinicalWorks experience is a plus.
Responsibilities
- Greet patients warmly, verify insurance, and update demographic information in the EMR system.
- Effectively communicate with both English and Spanish-speaking patients to assist with scheduling, intake, and general inquiries.
- Handle patient check-outs, collect copays/balances, and coordinate referrals.
- Work closely with the clinical team (MAs and Providers) to ensure a smooth transition from the waiting room to the exam room.
- Maintain strict patient confidentiality in accordance with HIPAA guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
