WY - PATIENT ACCESS REPRESENTATIVE

Gastro Care Partners•Casper, WY

16d•$18 - $21•Onsite

About The Position

Gastro Care Partners is seeking a compassionate, detail-oriented Patient Access Scheduler (Checkout) to provide exceptional patient service while coordinating follow-up appointments and scheduling procedures at the time of checkout. As a key member of the patient access team, this role serves as an essential point of contact for patients, ensuring a seamless and welcoming experience from checkout through scheduling. Primary responsibilities include scheduling endoscopic procedures and follow-up appointments, providing patients with accurate preparation instructions, coordinating provider schedules, and maintaining accurate patient information to support efficient clinical operations. In alignment with our mission to deliver exceptional, patient-centered gastroenterology care, this position plays a vital role in ensuring timely access to care, supporting operational efficiency, and delivering a high-quality patient experience. The Patient Access Scheduler (Checkout) is responsible for fostering positive patient interactions, ensuring scheduling accuracy, and coordinating care in a manner that reflects our commitment to compassion, service excellence, and patient satisfaction. At Gastro Care Partners, our vision is to be the leading gastroenterology partner recognized for transforming patient access, care coordination, and operational excellence. As a Patient Access Scheduler (Checkout), you directly contribute to that vision by creating a seamless scheduling experience, promoting effective communication between patients and care teams, and ensuring every interaction reflects our dedication to excellence and outstanding patient care. Our work is grounded in the following core values, which guide every interaction and decision: Patient First: Every interaction prioritizes empathy, respect, and exceptional service Integrity: We act with honesty, accountability, and transparency Excellence: We are committed to accuracy, efficiency, and continuous improvement Teamwork: We collaborate to support patients, providers, and each other Innovation: We embrace improvement that enhances access and patient outcomes

Requirements

High school diploma or equivalent required.
One (1) or more years of experience in a healthcare, medical office, front office, or customer service setting preferred.
Excellent customer service, communication, and interpersonal skills with a patient-centered approach.
Strong attention to detail, accuracy, and organizational skills.
Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced, high-volume healthcare environment.
Experience with electronic medical records (EMR) systems and medical scheduling preferred.
Basic knowledge of insurance verification, scheduling processes, and medical terminology preferred.
Ability to work collaboratively with providers, clinical staff, and fellow Patient Access team members to support efficient patient care and operations.
Ability to sit, stand, and walk for extended periods throughout the workday
Frequent use of hands for computer use, phone systems, and documentation
Ability to communicate clearly in person and over the phone
Occasional lifting or carrying of up to 20 pounds (e.g., office supplies, files)
Ability to bend, reach, and perform routine office-related physical tasks as needed
Must successfully pass a criminal background check as a condition of employment
Must successfully pass a pre-employment drug screening, which includes testing for marijuana

Nice To Haves

One (1) or more years of experience in a healthcare, medical office, front office, or customer service setting.
Experience with electronic medical records (EMR) systems and medical scheduling.
Basic knowledge of insurance verification, scheduling processes, and medical terminology.

Responsibilities

Greet patients, families, and visitors in a warm, professional manner, ensuring a positive patient experience from arrival through checkout.
Register patients and verify demographic, insurance, and medical information, updating records as needed.
Schedule outpatient endoscopic procedures, follow-up appointments, office visits, and in-clinic procedures while adhering to provider schedules, organizational protocols, and clinical requirements.
Educate patients on procedure dates, preparation instructions, insurance requirements, billing processes, and next steps to ensure they are fully informed prior to their appointments.
Verify insurance eligibility, obtain or confirm required authorizations, and ensure all scheduling requirements are met before services are rendered.
Answer incoming phone calls, respond to patient inquiries, and direct calls to the appropriate departments or team members.
Coordinate scheduling and patient care activities with providers, clinical staff, and other Patient Access team members to promote efficient workflows and continuity of care.
Maintain accurate and timely documentation within the electronic medical record (EMR), ensuring patient information is complete and up to date.
Perform a variety of clerical and administrative duties to support the daily operations of the practice.
Maintain strict confidentiality of patient information and ensure compliance with HIPAA and all organizational policies and procedures.
Insurance verification and eligibility review.
Processing inbound medical records queues, including importing and indexing patient records into the EMR.
Assisting with other Patient Access functions as assigned.