Patient Access Representative Family Medicine

Ascension•Elgin, TX

3d•Onsite

About The Position

This role serves as the primary point of contact for patients and visitors, ensuring a professional and efficient front-office experience. The Patient Access Representative will manage revenue cycle operations by verifying insurance and authorizations, orchestrate clinical scheduling and documentation, drive financial accuracy through charge entry and payment collection, and maintain data integrity by capturing patient demographic information in the EHR system. This position provides essential administrative support to the clinical team, ensuring the smooth operation of the front office.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Experience with medical scheduling software and electronic health records (EHR).
A proven track record of stability in high-volume customer service or front-desk roles.
Demonstrated experience in a medical setting, with a strong understanding of insurance verification and patient privacy (HIPAA).

Responsibilities

Serve as the primary point of contact, ensuring every patient and visitor is greeted and checked in/out with professional excellence.
Verify insurance authorizations and precertifications to ensure seamless claim processing and reimbursement.
Manage patient appointments, confirm schedules, and process medical record release requests with strict adherence to privacy protocols.
Enter and audit patient procedure charges, collect co-payments, and reconcile daily reports and deposits for 100% accuracy.
Capture and verify patient demographic information within the EHR system.
Provide administrative support to the clinical team, ensuring the front office operates with peak efficiency and organizational flow.