Patient Access I - 32 Hours Evenings WMCH

Mass General Brigham•Dover, NH

3d•$18 - $25•Onsite

About The Position

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research. The Patient Access representative will be responsible for the scheduling and registration functions for Wentworth Douglass Health Systems (WDHS). The individual specializes in providing exceptional customer service, creating new patient medical records, verifying insurance eligibility, collecting demographic information and offering applicable documents. The Patient Access representative must be able to hold in-depth financial conversations with patients in order to provide cost transparency and improve financial success of the organization. The Patient Access representative is typically the first point of contact for patients entering WDHS and is responsible for managing both in and outbound calls as well as scheduling and registering patients for services utilizing enterprise-wide computer-based systems. All Patient Access staff will effectively communicate and collaborate with both internal and external customers in a team environment to ensure effective and accurate patient scheduling, registration, billing and ultimately the overall financial success of the organization. In addition, they will maintain a focus on customer service and patient confidentiality as well as Key Performance Indicators (KPI) to align with WDHS and Partners Revenue Cycle Patient Access Standards.

Requirements

Exceptional customer service skills
Ability to hold in-depth financial conversations with patients
Ability to manage both in and outbound calls
Ability to schedule and register patients for services utilizing enterprise-wide computer-based systems
Ability to effectively communicate and collaborate with both internal and external customers in a team environment
Focus on customer service and patient confidentiality

Responsibilities

Scheduling and registration functions for Wentworth Douglass Health Systems (WDHS)
Providing exceptional customer service
Creating new patient medical records
Verifying insurance eligibility
Collecting demographic information
Offering applicable documents
Holding in-depth financial conversations with patients to provide cost transparency and improve financial success
Managing both in and outbound calls
Scheduling and registering patients for services utilizing enterprise-wide computer-based systems
Effectively communicating and collaborating with both internal and external customers in a team environment
Maintaining a focus on customer service and patient confidentiality
Meeting Key Performance Indicators (KPI) to align with WDHS and Partners Revenue Cycle Patient Access Standards