Patient Access Representative - Full Time

Sanford Health•Wisconsin Rapids, WI

1d•$16 - $23•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) has two major functions: patient registration and scheduling. Depending on the setting, the PAR may perform only registration or scheduling duties, or both. In all settings, the PAR performs additional duties as assigned, which vary by location/setting. The role requires professionalism, mutual respect, cooperation, and the ability to work both independently and as part of a team. Maintaining confidentiality of sensitive information is crucial. Excellent customer service and empathy towards patients are essential, along with a working knowledge of medical terminology and professional written communication skills.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Medical terminology helpful.
Customer service skills essential.
Six months' customer service experience desired.
Working knowledge of medical terminology.
Ability to empathize with patients and their situations.
Professional written communication skills.

Nice To Haves

Post-secondary education helpful.
May require BLS for certain locations and/or settings.

Responsibilities

Greet patients/residents and verify demographics for accurate registration and/or scheduling.
Complete and manage related paperwork, including creating electronic files, providing, scanning, and routing necessary forms and documents.
Educate patients/residents and obtain signatures on necessary paperwork.
Establish and assign financial responsibility or assist with payment arrangements according to policies.
Collect co-payments, pre-payments, and payments on account balances.
Work through the registration work queue to resolve issues, including errors, denied insurance claims, and database maintenance.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization and arrange interpreter services.
Check patients/residents in and out.
Offer enrollment to additional resources.
Collaborate with the nursing team and providers to coordinate appointments.
Coordinate provider schedules, resolve work queue issues, and manage recall and waitlists.
Operate multi-line telephones and potentially serve as a switchboard operator, calling codes and paging providers.
Prepare and coordinate charts.
Organize supporting provider documents.
Discuss pre-payment responsibilities and initiate/collaborate on patient/resident financial assistance.
Track patient/resident visits and manage health information on patient/resident accounts.
Work on weekly and monthly reports.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments.
Perform provider and schedule maintenance.
Handle charge entry/billing and charge verification.
Make reminder calls for appointments.
Facilitate hospital admissions.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Display professionalism and promote an atmosphere of mutual respect and cooperation.
Take direction from the nursing team.
Maintain confidentiality of sensitive information.