Patient Access Representative - Family Medicine (Days) FT

Adena Health•Circleville, OH

17h•Onsite

About The Position

Patient Access Representatives assist patients, clinic staff, or other clinical staff to schedule, pre-register, and register for all services at Adena Health System. They use established interviewing techniques to gather information in person, by accessing Meditech or eCW, or by phone. Information gathered includes demographic information, insurance, financial details, ensuring correct precertification/authorization, and other information from patients or their representatives required for billing and collecting patient accounts. This position uses various electronic tools to ensure the patient's insurance coverage is active. The role requires running an estimate on each patient at each visit or over the phone when pre-registering. Required signatures and documents are obtained at the time of registration and scanned into document imaging. This position enters diagnosis, tests, and checks orders for completeness and medical necessity. It interacts with clinicians in the ER, outpatient, and clinics to ensure patient care is delivered in a timely manner. The Patient Access Representative must be self-driven, able to multi-task and prioritize work, possess strong communication skills, and be able to deal effectively with others. This position is team-oriented and contributes to achieving department goals. Additionally, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer as appropriate.

Requirements

Completed 3 years of high school; High School Diploma or GED
0-2 years hospital clerical, general clerical, or customer service related position
Must be able to type 40 words per minute

Nice To Haves

Business or Healthcare education desired

Responsibilities

Assist patients, clinic staff, or other clinical staff to schedule, pre-register, and register for all services at Adena Health System.
Gather information in person, by accessing Meditech or eCW, or by phone using established interviewing techniques.
Collect demographic information, insurance details, and financial information.
Ensure correct precertification/authorization is obtained.
Gather other necessary information from patients or their representatives for billing and collecting patient accounts.
Use various electronic tools to verify active patient insurance coverage.
Run an estimate on each patient at each visit or over the phone when pre-registering.
Obtain required signatures and documents at the time of registration and scan them into document imaging.
Enter diagnosis and tests, and check orders for completeness and medical necessity.
Interact with clinicians in the ER, outpatient, and clinics to ensure timely patient care delivery.
Answer all incoming calls on the hospital switchboard and transfer as appropriate.