Patient Access Representative- Podiatry (FT) Days

Adena Health•Chillicothe, OH

6d•Onsite

About The Position

Patient Access Representative At Adena Health, our non-clinical roles are essential to how care is delivered. These positions are a great fit for candidates who value service, organization, teamwork, and making a meaningful impact behind the scenes. Mission Statement: “Called to serve our communities”. Guiding Principle: “Let all that you do be done in love”. Vision: To be the region's most trusted partner in healthcare. Values: Compassion, Excellence, Integrity, and Trust. Position Highlights Position: Patient Access Representative Salary: Hourly rate based on years of experience/education Work Life Balance: Full-Time (40 hours) | Day Shift Location/Department: Sports Medicine On-Call: Not Required Why Adena? Community-centered decision making Leadership visibility and cross-functional collaboration Competitive compensation and benefits Growth-focused culture Opportunity to influence real healthcare outcomes Does Adena offer growth opportunities? Growth at Adena isn’t one-size-fits-all. It’s built through relationships, mentorship, and opportunity. Caregivers are encouraged to explore career paths that fit their strengths and interests through: Emerging leader and leadership development programs Tuition assistance and education support Skill-building and lateral career opportunities Visibility with leaders who recognize potential early

Requirements

High School Diploma or GED required
Valid Ohio Driver’s License
6 months experience in a hospital clerical, general clerical or customer service related position.
Self-driven and able to multi-task and prioritize their work.
Strong communication skills and be able to deal effectively with others.
Team oriented and contributes to achieving department goals.

Responsibilities

Assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System.
Use established interviewing techniques to gather information in person, by accessing EPIC or by phone.
Gather demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts.
Use various electronic tools to ensure the patient's insurance coverage is active.
Run an estimate on each patient at each visit or over the phone when pre-registering.
Obtain required signatures and documents at the time of registration and scan into document imaging.
Enter diagnosis, tests and checks orders for completeness and medical necessity.
Interact with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner.
Answer all incoming calls on the hospital switchboard and transfer as appropriate.
Collect at time of service, copay and deductibles.