Patient Access Representative
University of North Texas System•Fort Worth, TX
•Onsite
About The Position
The Patient Access Representative is primarily responsible for greeting patients, managing appointment scheduling, answering phone calls, handling patient check-in/check-out procedures, collecting payments, maintaining patient records, and ensuring a positive patient experience. This position serves as the first point of contact for our patients.
Requirements
- High school diploma or GED and one year of customer service experience; or any equivalent combination of education and experience.
- Ability to multitask in a busy environment while maintaining professional composure.
- Skilled in consistently completing assignments on time, accurately and with attention to detail.
- Excellent customer service and strong communication skills.
- Demonstrates basic skills and knowledge of the position.
Nice To Haves
- Bilingual
Responsibilities
- Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient appointments or medical consultations.
- Greet visitors, ascertain the purpose of visit and direct them to appropriate staff.
- Complete patient appointment check in and check out.
- Receive and route patient messages or documents to appropriate staff.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Interview patients to complete documents, case histories, or registration.
- Gather patient insurance information and check eligibility.
- Maintain patient schedule prep and ensure it is completed within the directed timeframe.
Benefits
- Retirement Eligibility: TRS Eligible
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
