Patient Access Representative - Urgent Care Main Campus
About The Position
The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role provides excellent customer service to patients and families by applying best practices and standard operating procedures. The representative interviews and registers patients, obtains accurate demographic, insurance, and physician information, and screens customer data to ensure insurance eligibility and pre-certification requirements are met. They also assist in identifying self-pay patients and referring them to financial assistance, and maintain open communication with other departments and clinical staff. Additionally, this role may involve assisting in the shadowing and precepting of new employees.
Requirements
- High School Diploma or equivalent
- Demonstrated computer skills required with the ability to navigate most current technology systems
- Strong administrative skills
- Excellent customer service and organizational skills
- CPR certification (based on position and as determined by manager)
Nice To Haves
- Associate's Degree
- One year of health care experience
Responsibilities
- Greeting and registering patients
- Answering telephone calls
- Scheduling appointments
- Pulling and filing medical charts
- Providing excellent customer service to patients and families
- Interviewing and registering patients in registration areas
- Obtaining accurate demographic, insurance, and physician information
- Screening customer data for insurance eligibility
- Screening registrations for insurance pre-certification and physician referral requirements
- Identifying self-pay patients and referring them to financial assistance
- Establishing and maintaining open communication with all departments and clinical staff
- Assisting in the shadowing/precepting of new employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
