Patient Access Representative

Harbor Health Services, Inc.•Boston, MA

21d

About The Position

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. To help further the mission of Harbor, we are looking for a talented Patient Access Representative to join our Operations team at the Daniel Driscoll Neponset Health Center. We offer an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more! Come join our great support team at the health center! Role: The Patient Access Representative provides excellent customer service while greeting and assisting patients, families and guests entering the Health Center by registering new and existing patients; verifying scheduled appointments, insurance information and scheduling follow up appointments. The Patient Access Representative effectively identifies and assesses patient needs and takes appropriate action to ensure that patient needs are met.

Requirements

High school diploma/GED.
1 or more years of experience in a community health center and/or a professional or business environment, 3 or more years preferred
Excellent verbal and written communications skills
Excellent customer service, organizational skills, problem solving and priority setting skills.
Basic Math and reading comprehension skills
Basic computer literacy, knowledge of Microsoft Office preferred including Word, Excel and Outlook; knowledge of EPIC Electronic Practice Management (EPM) highly desired
Bilingual: English/Vietnamese highly desired
Familiarity with using Medical terminology preferred
Related bilingual skills as dictated by Health Center business need can be a substituted for up to 6 months of experience in a community health center and/or a professional business environment

Responsibilities

Accurately and efficiently collects and records patient information, registers new patients including walk-ins.
Ensures that all demographics and insurance information is accurate and current and data enters pertinent demographic patient data and account information.
Verifies insurance information and documents payer on patient encounters to ensure accurate claim submission, collects co-pays and/or payment on account in accordance with HHSI policy.
Promptly and courteously answers the telephone and disseminates calls to appropriate staff.
Educates patients on payment options, including discussing health and dental insurance coverage, submits applications for Health Safety Net Presumptive Determination, completes applications for Sliding Fee Scale Discounts, and refers patients to the Certified Application Counselors.
Assists with patient appointments and rescheduling by patient and/or provider request.
Performs related administrative duties (i.e. sorting mail, bump list, etc.)
Refers patients as appropriate to Managed Care Coordinator.
Ensures accuracy of PCP and/or obtains referral and obtains Motor Vehicle and Workers Compensation Insurances as appropriate.