PATIENT ACCESS REPRESENTATIVE

PSN Services LLC•Fredericksburg, TX

About The Position

The Patient Access Representative is an administrative assistant to the Business Office Manager who is responsible for helping patients gain access to medical treatment facilities. Critical requirement is in communicating well with members of the public and accurately recording data. In a medical setting, a patient access representative processes the information required for admittance, dismissal, and insurance billing.

Requirements

High School Diploma or GED required.
Strong computer skills in MS Office/Windows (Word, Excel, Outlook).
Attention to detail and organization
Professional and positive demeanor

Nice To Haves

Healthcare background or experience in medical office
Knowledge of medical terminology
Experience using EMR systems

Responsibilities

Greets patients and their caregivers and records pertinent information into a computer database.
Records insurance information and obtains pre-approval for treatment if needed.
Relays information between patients and other staff members and provides them with updates as needed.
Prioritize the order of care so that the most critical patients are seen first.
Keeps paper and electronic medical records, and updates these records as needed.
Provides information to insurance companies to assist with billing.
Assists patients during checkout, and ensures they have post-treatment instructions if required.
Refers individuals to outside agencies when unable to meet their needs.
Calculates payment information, accepts funds, and credits accounts accordingly.
All other duties as assigned.