Patient Access Representative - Allergy Immunology

LCMC Health•Mason, MI

3d•Onsite

About The Position

This role is more than a job; it's an opportunity to be part of an extraordinary culture that values the unique contributions of each individual. At LCMC Health, we believe that the 'little extras' each person brings to work create extraordinary outcomes for patients and families. We foster a supportive environment that celebrates individuality and aims to provide exceptional care with heart and soul. Join us to make every day extraordinary.

Requirements

2 Years of Experience in Customer Service/ Healthcare.
High School Diploma/GED or Equivalent Or 2 Years of applicable experience in lieu of education.

Responsibilities

Greet patients, guests, and family members via phone or in person.
Schedule patient services with appropriate providers and locations, ensuring accuracy and timeliness.
Analyze patient information to prevent duplicate records.
Create accounts for all patients, including walk-ins and emergencies, following registration policy.
Register patients by entering accurate demographic, financial, and insurance information, and correct errors promptly.
Activate scheduled patient accounts according to registration policy.
Initiate bed placement, reservation, transfer, and discharge based on clinical provider or case management requests.
Assist patients with understanding financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care, securing grants, and making appropriate referrals.
Ensure all required forms and paperwork are completed and accurate during the registration and admissions process.
Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information, validating against the system.
Obtain necessary signatures on documentation, such as consent and financial assistance forms.
Scan identification, insurance cards, orders, and authorization information to the patient's account.
Perform insurance verification, including point-of-service eligibility checks and timely notification of admission to insurance companies.
Contact case management and/or providers for appropriate department placement.
Analyze physician orders for proper bed placement functions when necessary.
Perform financial analysis of each case and inform patients of their financial responsibility.
Inform patients/guarantors of liability due, including prior balances and estimates for scheduled services.
Attempt to collect payments and refer to financial counseling as needed.
Maximize point-of-service collections to meet registration collection goals.
Provide excellent customer service by performing all functions warmly and courteously.
Answer incoming calls and transfer them to the appropriate areas.
Provide directions to various areas within the organization.
Schedule and reschedule appointments for patients, educating them about available options.
Ensure prior authorizations for procedures are obtained in a timely manner.