Patient Access Representative - Per Diem

Shriners Children's • Pasadena, CA

1d • Onsite

About The Position

Shriners Children’s is an organization that respects, supports, and values each other, recognized as a best mid-sized employer. They are dedicated to providing excellence in patient care, embracing multi-disciplinary education, and research with global impact, fostering a learning environment that values evidenced-based practice, experience, innovation, and critical thinking. Their core values of compassion, integrity, accountability, and resilience define them as leaders in pediatric specialty care. The Southern California facility, located in Pasadena, is a family-centered, pediatric subspecialty Ambulatory Surgical Center providing complex care for children with orthopedic conditions. The Patient Access Representative serves as the initial point of contact for patients and caregivers, offering crucial support during what can be life-changing events. This role involves scheduling appointments, performing pre-registration and registration for both new and existing patients, and guiding patients to additional external financial resources. The representative also assists patients with scheduling inquiries and questions for providers, while ensuring compliance with hospital and regulatory agencies by securing necessary consents. This is a full-time, non-exempt, and benefits-eligible position.

Requirements

• High School diploma required
• Bilingual required
• 1 year experience in scheduling and registration required
• 1 year receptionist/switchboard experience required

Responsibilities

• Answer incoming calls into the main operator line of the facility
• Greets and directs patients/families presenting for appointments and treatment
• Accurately enters and updates patient information into the computer system
• Enters and updates patient's insurance information
• Performs check-in of patients who arrive for scheduled appointments or admissions
• Prepares and secures signatures on required treatment and billing authorization forms
• Scans necessary documents into the EHR system
• Verifies insurance coverage for all patients receiving services

Benefits

• Medical coverage on their first day
• 403(b) Retirement Saving Plan
• Roth 403 (b) Retirement Saving Plan
• Matching contributions of up to 6% after one year of service
• Paid time off (for FT or PT status)
• Life insurance (for FT or PT status)
• Short term disability (for FT or PT status)
• Long-term disability (for FT or PT status)
• Flexible Spending Account (FSA) plans (for FT or PT status)
• Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected (for FT or PT status)
• Tuition reimbursement (for FT or PT employees)
• Home & auto (insurance)
• Hospitalization (insurance)
• Critical illness (insurance)
• Pet insurance (for FT or PT employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED