Patient Access Representative
About The Position
The RHC Patient Access Representative provides customer-service coverage in the front office of Plumas Rural Health Centers and the offices of Greenville, assuming responsibility for the financial outcomes of all patient services. Under the general supervision of the Patient Access Supervisor, this position performs essential duties including registration, insurance verification, telephone coverage, data entry, documentation, and point-of-service collections. The role requires maintaining patient relations, customer satisfaction, and contributing to Plumas District Hospital’s financial solvency.
Requirements
- Data entry and the ability to type a minimum of 25 words per minute
- Microsoft Excel/Word
- Good mathematical, reading and writing skills.
- Superb customer service, teamwork, and conflict resolution skills.
- Excellent written and oral communication skills.
- Must be able to work with minimal supervision.
- Efficient time management skills and ability to multi-task.
- Strong understanding and comfort level with computer systems.
Nice To Haves
- Two (2) years experience in health care environment.
- At least one (1) to three (3) years of customer service.
Responsibilities
- Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage, when necessary.
- Completely and accurately documents all patient interactions (phone calls, etc) in the patient’s electronic medical record, including caller’s name, patient’s name if different from caller, call back phone number and a brief message explaining the reason for the call.
- Ensures all registration and admission forms are ready for patients to complete upon arrival for service.
- Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion.
- Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software tools, to assure payment for all authorized services.
Benefits
- Comprehensive medical, prescription drug, dental, and vision plans
- PDH Employee Discount Program, which waives applicable deductibles and coinsurance for eligible services received at Plumas District Hospital
- Generous paid time off (PTO) accrual
- Paid leave for continuing education, bereavement, and jury duty
- Employer-sponsored retirement plans featuring: A 3% employer contribution
- An employer match of 50% of employee contributions, up to the plan maximum
- $20,000 in employer-paid life insurance
- Voluntary benefit options, including additional life insurance, long-term disability insurance for full-time employees, and identity theft protection
- Potential loan-forgiveness opportunities for eligible healthcare professionals
- Educational and career-development support, including Certified Medical Assistant training, an LVN-to-RN step-up program, and tuition reimbursement
- Paid sick leave, with five days awarded annually based on the employee’s anticipated work schedule
- Discounted rates at the PDH Child Care Center
- Discounted CareFlight/AirMedCare Network memberships
- Shift differentials for eligible shifts and PDH-observed holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
