Patient Access Representative

CommonSpirit Health•Papillion, NE

8d•Onsite

About The Position

At CHI Health Midlands, we proudly serve Sarpy County and surrounding areas in Nebraska with patient-focused care. Our facility was designed with the patient viewpoint in mind, setting a tone for a more comfortable, less stressful hospital stay. We provide our patients with some of the highest quality scores in the country in heart and vascular, emergency, and surgical care. Also, we offer high quality care in diagnostics/radiology, women's care, home care, orthopedics, sleep and breathing disorders. As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service. Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

Requirements

High school diploma or GED
At least one year of relevant experience in a healthcare or patient access setting
Solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry
Strong understanding of insurance payers
Real-time eligibility verification
Detail-oriented
Excellent communication skills
Dedication to providing high-quality, patient-centered care
Uphold strict HIPAA privacy standards

Responsibilities

Utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies.
Engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service.
Answer inquiries and route calls.
Maintain a professional front-office environment.
Participate in team huddles to ensure all productivity and quality benchmarks are consistently met.
Manage accurate patient registration.
Verify insurance eligibility.
Maintain confidential documentation within electronic health records.
Facilitate smooth access-related workflows.
Collaborate with internal teams.