Patient Access Representative - Medical office

UNITED CEREBRAL PALSY ASSOCIATION OF THE NORTH COUNTRY•Town of Oswegatchie, NY

3m•Onsite

About The Position

Join a mission-driven team making a difference every day. At Community Health Center of the North Country, our mission is to provide comprehensive, equitable, and accessible high-quality health care to people of all income levels. As a Patient Access Representative, you'll help create a positive first impression by welcoming patients, supporting them throughout their visit, and helping them access the care they need with professionalism and compassion.

Requirements

High school diploma or GED.

Nice To Haves

One year of experience in a medical office or other health care setting, or specialized education in a medical office program. A combination of education and experience will be considered.
Experience with federally qualified health centers (FQHCs).
Enjoy helping people and providing exceptional customer service.
Communicate professionally and compassionately with patients, providers, and coworkers.
Stay organized and can successfully manage multiple priorities in a fast-paced environment.
Are comfortable learning new technology and working in multiple computer systems throughout the day.
Pay close attention to detail and understand the importance of accurate patient information.
Maintain professionalism and confidentiality when handling sensitive information.
Enjoy working as part of a collaborative team dedicated to improving the patient experience.

Responsibilities

Greeting patients and visitors in a friendly, professional, and confidential manner.
Answering incoming telephone calls promptly and routing calls or messages appropriately.
Helping patients access the services they need while creating a welcoming environment.
Communicating appointment delays and assisting with patient flow throughout the day.
Completing pre-registration and registration by verifying demographic and insurance information.
Preparing patients for their visit by providing and collecting required registration forms.
Scheduling, rescheduling, and confirming appointments for multiple providers.
Assisting patients with scheduling procedures and testing at outside facilities when needed.
Documenting cancellations and no-shows and completing appropriate follow-up.
Updating and scanning registration forms, insurance cards, identification, and other required documentation.
Verifying insurance eligibility and maintaining accurate patient records.
Assisting with requests for medical records, prior authorizations, and other patient correspondence.
Collecting co-payments, account balances, and other point-of-service payments while accurately maintaining the cash drawer.
Collaborating with the billing department to ensure accurate documentation and assist patients with billing questions.
Connecting patients with Case Management resources when barriers such as transportation, housing, financial concerns, or language services may impact access to care.
Participating in quality improvement initiatives and performing other duties as assigned.