Administrative - Patient Access Representative (Days)

MedlinkHealth Anesthesia • Peterborough, NH

1d • Onsite

About The Position

We are seeking an organized, customer-focused Patient Access Representative to join our healthcare access team. In this role, you will manage patient scheduling, pre-admission, registration, insurance verification, and authorization across multiple outpatient clinics and acute care areas, including the Emergency Department. You will serve as a primary liaison between patients, clinical teams, and physician practices to ensure smooth, HIPAA-compliant healthcare operations.

Requirements

• 2–3 years of current, relevant patient access, registration, or scheduling experience in a medical setting
• Proficient in medical terminology and healthcare billing/insurance workflows
• Experience with EMR systems (Paragon software knowledge preferred)
• High School Diploma or GED equivalency
• Exceptional attention to detail, strong multitasking abilities, excellent phone etiquette, and ability to work collaboratively across clinical teams.

Responsibilities

• Greet patients, capture complete demographic and financial data, enter information accurately into the Electronic Medical Record (EMR), and collect required legal consent forms (Advance Directives, Conditions of Service, EMTALA, etc.).
• Coordinate and schedule outpatient ancillary services, laboratory tests, diagnostic radiology exams, and surgical procedures in collaboration with clinical departments and referring providers.
• Verify insurance eligibility and benefits via electronic portals; secure required pre-authorizations for inpatient admissions, outpatient procedures, and specialty clinic visits within mandated timelines.
• Perform patient registration across multiple service lines, including the Emergency Department, Laboratory, Radiology, Oncology, Cardiology, and Surgical Services.
• Provide compassionate patient communication via phone and in-person, uphold strict HIPAA confidentiality, and maintain an organized, clutter-free clinical work space.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED