Patient Access Representative

Sanford Health•Marshfield, WI

1d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) has two major functions: patient registration and scheduling. Depending on the setting, the PAR may perform only registration or scheduling duties, or both. In all settings, the PAR performs additional duties as assigned, which vary by location/setting. The PAR serves as a mentor for new Patient Access Representatives and other staff, displays professionalism, and promotes an atmosphere of mutual respect and cooperation. They must be able to work both independently and as part of a team, frequently taking direction from the nursing team. Maintaining confidentiality of sensitive information is crucial. The role requires excellent customer service, the ability to empathize with patients, working knowledge of medical terminology, and professional written communication skills.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills essential.
Six months' customer service experience desired.
Working knowledge of medical terminology.
Ability to work as part of a team and independently.
Ability to maintain confidentiality of sensitive information.
Excellent customer service skills.
Ability to empathize with patients and their situations.
Professional written communication skills.

Nice To Haves

Post-secondary education helpful.
Medical terminology helpful.

Responsibilities

Greet patients/residents and verify demographics for accurate registration and/or scheduling.
Complete and manage related paperwork, including creating electronic files, providing, scanning, and routing necessary forms.
Educate patients/residents and obtain signatures on required paperwork.
Establish and assign financial responsibility, assisting with arrangements according to policies.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve issues in the registration work queue, such as errors, denied insurance claims, and database maintenance.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization processes.
Arrange interpreter services.
Check patients/residents in and out.
Offer enrollment to additional resources.
Collaborate with the nursing team and providers to coordinate appointments.
Coordinate provider schedules, resolve work queue issues, and manage recall and waitlists.
Operate multi-line telephones and potentially serve as a switchboard operator, calling codes and paging providers.
Prepare and coordinate charts.
Organize supporting provider documents.
Discuss pre-payment responsibilities and initiate/collaborate on patient/resident financial assistance.
Track patient/resident visits and manage health information on patient/resident accounts.
Work on weekly and monthly reports.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments.
Perform provider and schedule maintenance.
Engage in charge entry/billing and charge verification.
Make reminder calls for appointments.
Handle hospital admissions.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.