Patient Access Representative | Acute Care | 40 hrs/week

Sanford Health•Sioux Falls, SD

1d•Onsite

About The Position

Join our Patient Access Acute Care Team and play a vital role in creating an exceptional experience for patients from the moment they arrive. This position offers a dynamic blend of patient registration, scheduling, customer service, and administrative responsibilities in a fast-paced healthcare environment. Team members work closely with providers, nurses, and other healthcare professionals to ensure patients receive timely, coordinated care. Responsibilities include patient registration, appointment scheduling, insurance verification, financial counseling, referral and authorization coordination, and managing multi-line phone communications. Additional opportunities may include telehealth coordination, hospital admissions, patient financial assistance support, and health information management activities. We're looking for individuals who thrive in a customer-focused environment, enjoy problem-solving, and have a passion for helping others. Previous customer service experience is preferred, and experience in a medical office setting or familiarity with medical terminology is a plus. If you are organized, adaptable, and enjoy being part of a collaborative team that makes a meaningful difference in patients' lives every day, we encourage you to apply. Summary Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Requirements

High school diploma or equivalent preferred.
Post-secondary education helpful.
One year of work experience, preferably in a medical office setting.
Medical terminology helpful; customer service skills essential.
Six months' customer service experience desired.
May require BLS for certain locations and/or settings.

Nice To Haves

Previous customer service experience is preferred
Experience in a medical office setting or familiarity with medical terminology is a plus

Responsibilities

Greet patients & verifies demographics
Creating, scanning & routing documents or electronic forms
Inform patients what the document is & capture signatures on necessary paperwork
Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
Collects co-payments, pre-payments, and payments on account balances
May work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordination of Telemed appointments
Reminder calls for appointments
Hospital admission
Office duties, such as make copies or send faxes