Charleston Outpatient Float Team-Patient Access Representative-1
About The Position
At MUSC, our Patient Access Representatives do a variety of tasks in the clinics. The Patient Access Representatives work at the front desk, greeting patients, checking them in for their appointments which include insurance verification and copay collection. Patient Access Representatives are also responsible for scheduling patients for their follow up appointments. Patient Access Representatives are generally the first and last person that a patient sees so we are looking for energetic and welcoming care team members. The clinics, that we serve, are very diverse in that some are primary care clinics, specialty clinics for both pediatrics and adults, and pediatric primary care. The position is a Monday-Friday 8am-4:30pm. The Outpatient Float Team is the float pool for the ambulatory clinics in Charleston and the surrounding areas. Our care team members are required to float to clinics that have placed needs for help in their clinics. Processes patient preadmission and admission demographic and insurance data; enters information in the hospital computer system; maintains quality control for each preadmission and admission to insure accuracy of information; acts as liaison between patients, financial counselors and hospital patient accounting; insures that all state, federal and MUSC policies and procedures are followed. Functions in the Patient Admissions Department.
Requirements
- High school diploma or equivalent (GED)
- 1 year of customer service experience
Nice To Haves
- Ability to interpret and apply financial procedures and regulations
- Previous experience with hospital information systems or word processing
Responsibilities
- Greeting patients
- Checking patients in for appointments
- Insurance verification
- Copay collection
- Scheduling patients for follow-up appointments
- Processing patient preadmission and admission demographic and insurance data
- Entering information in the hospital computer system
- Maintaining quality control for preadmission and admission to ensure accuracy of information
- Acting as a liaison between patients, financial counselors, and hospital patient accounting
- Ensuring all state, federal, and MUSC policies and procedures are followed
- Floating to clinics that have needs for help
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
