Patient Access Representative - Admitting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
About The Position
The Patient Access Representative assists patients with check-in and arrival and applies in-depth knowledge of reception front-desk and arrival processes. The role coordinates new patients with physicians according to their schedules and specialties, helps collect medical records and histories, prepares new-patient charts for physician review, and provides insurance information to Financial Counselor Representatives for verification. The position requires proficient English communication, comfort with computers and medical terminology, and in-depth knowledge of insurance types, including government health programs. The representative registers and admits patients, verifies insurance eligibility and benefits, obtains authorizations, collects payments, and maintains accurate records in hospital and professional registration systems. USC Norris Comprehensive Cancer Center and Hospital is an academic medical center with a 60-bed hospital and multidisciplinary cancer-care teams. The hourly rate range for this position is $22.00–$35.55.
Requirements
- High school diploma or equivalent, or equivalent evidence in file.
- Excellent communication skills, including proficiency in speaking, reading, and writing English.
- Comfort with computers and medical terminology.
- In-depth knowledge of Cerner, most insurance types, and basic computer programs.
- Excellent customer service behavior.
- Fire Life Safety Training (LA City) is required within Los Angeles City; if the applicant does not have a card upon hire, it must be obtained within 30 days of hire and maintained through renewal before expiration.
Nice To Haves
- One year of hospital experience.
Responsibilities
- Assist patients with check-in and arrival using front-desk and arrival processes.
- Coordinate new patients with physicians based on their schedules and care specialties.
- Assist new patients in collecting medical records and history, and prepare charts for physician review.
- Provide insurance information to Financial Counselor Representatives for verification.
- Register and admit patients according to policy, using the patient’s name and date of birth as identifiers when selecting the medical record.
- Ensure patients are checked in through hospital systems.
- Obtain and enter complete, accurate patient demographic and financial information according to standard operating procedures.
- Obtain and scan required documents at registration.
- Explain hospital policies regarding insurance benefits, personal items, and valuables.
- Collect and record patient payments and complete ledgers for check and cash payments.
- Ensure physician orders include the test ordered, a diagnosis (a rule-out diagnosis is unacceptable), and the physician’s signature.
- Identify and select the appropriate language in ADT and obtain and scan the correct language documents.
- Receive patient valuables and place them in the safe according to hospital policy.
- Perform required medical-necessity checks and provide and document failed-test notices and Advanced Beneficiary Notices; scan them into hospital systems.
- Follow the Transfusion Free Policy.
- Verify and document insurance eligibility and benefits.
- Obtain or ensure verification of required pre-certifications and authorizations.
- Use hospital and professional registration information systems and complete all required fields.
- Request financial liability as needed.
- Maintain an accuracy score above 89%.
- Assist the Manager or Supervisor with other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
