Patient Access Representative - PRN - Emergency Department

Munson Healthcare•Traverse City, MI

2d•Onsite

About The Position

The Patient Access Representative will greet and direct patients and families to testing and surgical areas in the facility in a courteous and welcoming manner. They will be highly mobile to assist patients, family, and visitors, including transport or arranging transportation as needed. Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in completion of job responsibilities. They will greet patients, family members, and other customers in a courteous and welcoming manner. They will ask for and provide all information necessary to promote patient understanding of procedures, expectations, and the hospital environment, exchanging all information in a friendly, kind manner. The role requires exceptional people skills and the exercise of a high degree of control over confidential medical information. The representative will keep offices and work areas orderly and properly stocked, and is responsible to access department communications daily utilizing telephone voice mail and/or e-mail. They are expected to make immediate requested changes to current information collection procedures utilizing daily communications, often before official documentation of changes. This role also acts as a preceptor for new hires to provide all levels of education required for that position. Performs other duties as assigned by the PAS leadership team.

Requirements

Associate's degree or 2 years formal education or equivalent experience.
Two (2) years' work experience in customer service, healthcare or business-related field.
Must possess exceptional people skills.
Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella.
MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

Nice To Haves

This position is working in the Emergency Department.

Responsibilities

Greet patients, family members and other customers in a courteous and welcoming manner.
Ask for and provides all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchanges all information in a friendly, kind manner.
Exercises a high degree of control over confidential medical information.
Keeps offices and work area orderly and properly stocked.
Responsible to access department communications daily utilizing telephone voice mail and/ or e-mail.
Expected to make immediate requested changes to current information collection procedures utilizing daily communications.
Acts as a preceptor for new hires to provide all levels of education required for that position.
Performs other duties as assigned by the PAS leadership team.