PAR OLG OUHC Night and Evening Shift with weekends and holidays

Ochsner Health•Lafayette, LA

9d•Onsite

About The Position

This role involves greeting patients and guests courteously, initiating appointment scheduling, and completing the check-in or admission process. It requires obtaining and verifying accurate identification and demographic data for the patient's medical record to ensure accurate reimbursement, while maintaining patient confidentiality. The position is also responsible for point-of-service collections, face-to-face patient interactions for registration and admission, verifying insurance electronically or by phone, and improving patient satisfaction by representing the company professionally. Cross-training to support multiple functions across all patient and payer types is expected.

Requirements

High school diploma or equivalent.
Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.
Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
Computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Clerical skills and technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes, and current knowledge of Federal, State, and Local billing regulations.
Skills to effectively present information and respond to questions from patients and customers.
Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
Good organizational, time management, and conflict resolution skills.
Excellent decision-making skills; good analytical skills with a strong attention to detail.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment in handling/escalating difficult situations.

Nice To Haves

Associate’s degree.
Certification in Healthcare Access Manager (CHAM).
Certification in Healthcare Access Associate (CHAA).
Certification as a Medical Assistant (or other medical specialty-based certification).

Responsibilities

Greet patients and guests courteously via telephone or in person.
Initiate scheduling of appointments or complete the check-in process/admission for patients.
Obtain and verify accurate identification and demographical data for the patient’s permanent medical record.
Maintain the confidentiality of all patient information.
Responsible for point-of-service collections.
Engage in face-to-face patient interactions related to completing the patient registration and admission process.
Verify insurance via electronic verification, telephone, or web application.
Improve patient satisfaction through consistently representing the company professionally.
Cross-train to support multiple functions across all patient and payer types.
Provide excellent customer service to all patients, guests, and family members.
Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
Efficiently and accurately gather and input patient/guarantor demographic and financial information.
Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
Perform financial analysis of each case and inform the patient of financial responsibility.
Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift.
Demonstrate respect and cooperation in all staff relationships.
Adapt behavior to the specific patient population, including respect for privacy, method of introduction, adapting explanation of services, requesting permissions, and communication style.
Remain knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements.
Ensure compliance with all applicable laws, regulations, and standards.