About The Position

The Emergency Room Registration Representative is accountable for directing patients and visitors, obtaining benefits, eligibility, and authorizations for treatment. The representative will be responsible for entering information to complete the registration, obtaining signatures, collecting applicable patient liability, working assigned Work Queues, and answering incoming calls. Excellent customer service skills are a must.

Requirements

  • Ability to properly collect and accurately update financial and demographic information into a computer
  • Maintain patient confidentiality
  • Provide clear and concise information to those who request it
  • Be able to handle multiple tasks at one time
  • Be detail-oriented
  • Excellent customer service skills

Responsibilities

  • Directing patients and visitors
  • Obtaining benefits, eligibility, and authorizations for treatment
  • Entering information to complete the registration
  • Obtaining signatures
  • Collecting applicable patient liability
  • Working assigned Work Queues
  • Answering incoming calls
  • Performing other job duties as assigned
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