Patient Access Representative - Per Diem
About The Position
Greets and directs all patients, visitors, and vendors. Also maintains the visitor and vendor log. Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit, in both hospital and clinic settings. Address and identify patients’ communication needs, contacting an interpreter when necessary and maintaining the iPad checkout process. Complete forms obtain signatures and scan documents into the record to accompany inpatients and outpatients, i.e.: Consent for Treatment, Important Message from Medicare, among others. Collect copays, deductibles, and any self-pay balances, where permissible (cash, checks, credit card payments). Document and reconcile any payments collected at the end of the shift and send cash payments to the Billing Department. Answer switchboard telephone and either responds to inquiry, direct caller to appropriate personnel, or take and communicate messages appropriately. Other duties as assigned.
Requirements
- Ability to greet and direct patients, visitors, and vendors.
- Ability to maintain a visitor and vendor log.
- Proficiency in verifying and accurately entering patient demographic information.
- Skill in verifying insurance plans and eligibility.
- Ability to address and identify patients' communication needs.
- Experience with iPad checkout process.
- Proficiency in completing forms, obtaining signatures, and scanning documents.
- Ability to collect copays, deductibles, and self-pay balances.
- Skill in documenting and reconciling payments.
- Ability to answer a switchboard telephone and direct calls.
- Experience in a hospital or clinic setting.
Responsibilities
- Greets and directs all patients, visitors, and vendors.
- Maintains the visitor and vendor log.
- Verifies and accurately enters all patient demographic information, either in person or by telephone.
- Verifies insurance plans and eligibility at each patient visit, in both hospital and clinic settings.
- Addresses and identifies patients’ communication needs, contacting an interpreter when necessary.
- Maintains the iPad checkout process.
- Completes forms, obtains signatures, and scans documents into the record to accompany inpatients and outpatients (e.g., Consent for Treatment, Important Message from Medicare).
- Collects copays, deductibles, and any self-pay balances (cash, checks, credit card payments).
- Documents and reconciles any payments collected at the end of the shift.
- Sends cash payments to the Billing Department.
- Answers switchboard telephone, responds to inquiries, directs callers, or takes and communicates messages.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
