Patient Access Assoc I, Customer Service
About The Position
Patient Access Customer Service Representative – Emergency Department On-Site – Rutherfordton, NC | Rutherford Regional Hospital Schedule: Wed 12 pm-6 pm–5pm | Thurs–Sat 6 am–6 pm Are you passionate about helping people during critical moments while building a career in healthcare customer service? Join R1 as a Patient Access Representative where you’ll be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.
Requirements
- Exceptional customer service experience, communication and interpersonal skills
- Strong composure and professionalism in a fast-paced environment
- Ability to multitask and prioritize quickly with high attention to detail
- Comfortable with shifting priorities based on patient needs
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk is a plus
Responsibilities
- Provide exceptional customer service to patients and families during check-in
- Provide fast and accurate patient registration in a high-volume environment
- Support timely access to care by minimizing delays in registration
- Maintain data accuracy and compliance for billing and legal standards
- Verify and enter insurance information, demographics, and medical data, collect co-pays and provide cost estimates when applicable
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
