Patient Access Representative | Kalispell Clinics | PRN Status
About The Position
This role is ideal for someone with a background in customer service, front office, administrative support, or hospitality who wants great work–life balance while making a real difference in patients’ experiences. As a Patient Access Representative, you are the first impression. You’ll be the welcoming face and friendly voice patients see when they arrive—setting the tone for a positive, supportive visit from the very start. You’ll help patients feel comfortable, informed, and cared for while keeping clinic operations running smoothly. PRN positions (also referred to as Casual, As Needed, or Per Diem) at Logan Health offer flexibility and are designed to provide coverage during busy periods, employee absences, and vacations, making them an excellent opportunity to support the team as needed.
Requirements
- Minimum of 1 year of customer service preferred
- Experience in healthcare registration, scheduling, insurance verification, billing, financial clearance, or medical assisting preferred
- Comfortable using computers, Microsoft Office, and learning new software
- Strong verbal and written communication skills
- Excellent interpersonal, organizational, and critical-thinking skills
- Ability to work independently while also being a strong team player
Nice To Haves
- Love interacting with people and bring a positive, welcoming attitude
- Thrive in a busy, team-oriented environment
- Are detail-oriented, organized, and reliable
- Can handle sensitive information with professionalism and discretion
- Enjoy learning new systems and processes
Responsibilities
- Greet patients warmly and professionally—making them feel welcomed and valued
- Collect, verify, and update patient demographic and insurance information
- Prioritize patient registrations based on acuity and clinic workflow
- Verify insurance eligibility and benefits using verification software
- Explain out-of-pocket costs clearly and compassionately
- Collect and process payments in accordance with policies
- Identify self-pay patients and refer them to financial counseling as needed
- Maintain working knowledge of Medicare, Medicaid, and commercial insurance plans
- Support clinic operations with general administrative assistance
- Communicate opportunities for service improvements to leadership
- Take pride in accuracy, productivity, and delivering exceptional customer service
Benefits
- Matching 401(k) plan
- Employee Assistance Program
- Hourly differential pay for certain shifts or hours
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
