Patient Access Representative

Sanford Health•Marshfield, WI

13d•$16 - $23•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role involves patient registration and scheduling. Depending on the setting, the Patient Access Representative may perform only registration or scheduling duties, or both. Additional duties may be assigned based on location and setting. The Patient Access Representative greets patients, verifies demographics, registers and/or schedules patients, and handles related paperwork. They create electronic files, provide, scan, and route necessary forms, educate patients, and obtain signatures. They also establish financial responsibility, collect payments, and may work through a registration work queue to resolve issues. In a scheduling role, they schedule appointments, obtain referrals, conduct pre-authorization, arrange interpreter services, check patients in/out, and offer enrollment to additional resources. They collaborate with the nursing team and providers to coordinate appointments and may manage provider schedules, work queues, and waitlists. They operate multi-line telephones and may serve as a switchboard operator. Additional duties can include chart preparation, organizing documents, discussing pre-payment, initiating financial assistance, prior authorization, tracking visits, health information management, report generation, administering assessments, coordinating Telemed appointments, provider and schedule maintenance, charge entry/billing, reminder calls, hospital admissions, copying, faxing, and ordering supplies. In all settings, the Patient Access Representative serves as a mentor, displays professionalism, promotes respect and cooperation, and must be able to work both independently and as part of a team. They frequently take direction from the nursing team and must maintain confidentiality. Excellent customer service and empathy are required, along with a working knowledge of medical terminology and professional written communication skills.

Requirements

High school diploma or equivalent preferred
One year of work experience, preferably in a medical office setting
Customer service skills essential
Six months' customer service experience desired
May require BLS for certain locations and/or settings

Nice To Haves

Post-secondary education helpful
Medical terminology helpful

Responsibilities

Greet patients/residents
Verify patient/resident demographics
Accurately register and/or schedule patients/residents
Take care of related paperwork
Create electronic files
Provide, scan, and route necessary forms and documents
Educate patients/residents and capture their signatures on necessary paperwork
Establish and assign financial responsibility and/or assist with arrangements while adhering to appropriate policies and procedures
Collect co-payments, pre-payments, and/or payments on account balances
Work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database
Schedule patient/resident appointments and procedures
Obtain and coordinate referrals
Conduct pre-authorization
Arrange interpreter services
Check patients/residents in/out
Offer enrollment to additional resources
Collaborate with nursing team and providers to coordinate appointments to meet patients'/residents' needs
Coordinate provider schedule, resolve work queue issues and manage recall and waitlists
Operate multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers
Preparation and coordination of charts
Organizing supporting provider documents
Discussing pre-payment responsibilities
Initiation and collaboration of patient/resident financial assistance
Prior authorization
Track patient/resident visits
Health information management on patient/resident accounts
Work on weekly and monthly reports
Compiling, distributing, administering and scoring of assessments
Coordination of Telemed appointments
Provider and schedule maintenance
Charge entry/billing and charge verification
Reminder calls for appointments
Hospital admission
Make copies, send faxes, and order supplies
Serve as a mentor for new Patient Access Representatives and other staff
Displays professionalism and promotes an atmosphere of mutual respect and cooperation
Work as part of a team and also work independently
Maintain confidentiality of sensitive information