Patient Access Representative

Lifepoint Health • Flemingsburg, KY

22h • Onsite

About The Position

Fleming County Hospital, part of Lifepoint Health, is seeking a Patient Access Representative to join their team. This role is vital in making communities healthier by collecting patient demographic, insurance, and financial information for outpatient services and inpatient admissions. The representative will verify benefits, obtain authorizations, collect co-pays/deductibles, and provide a positive first impression of the facility. This position reports to the Director or Manager of Department.

Requirements

• High School diploma preferred.
• Critical thinking, decisive judgment.
• Ability to work with minimal supervision in a fast-paced environment.
• Rapid learning and navigation of multiple software systems.
• Effective English communication (read, write, speak, and understand).
• Ability to complete the Skills Competency Checklist within 90 days of hire.

Responsibilities

• Ensure all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distribute and explain forms, documents, and educational handouts to patients and families.
• Verify insurance benefits and obtain precertification/authorization as necessary.
• Determine and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicate professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protect patient privacy and confidentiality in all registration activities.
• Participate in performance improvement and required education.
• Work alternate shifts/areas as needed to support department operations.
• Perform other duties as assigned.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED