Patient Access Representative (Relief)

St. Charles Health System•Saint Charles, MO

13d•$21 - $28•Onsite

About The Position

The Patient Access Department registers and schedules all patients for medical services as ordered by their physician, obtaining all key information required to bill for services provided. Our goal is to provide professional, accurate and timely service within all aspects of registration and scheduling. This position registers all patients for medical services as ordered by their physician and provides professional, accurate and timely service within all Admitting functions. This position does not directly manage any other caregivers.

Requirements

High School Diploma or GED
Previous PC/Windows experience.

Nice To Haves

College courses in medical terminology.
General/medical office practice experience.
One year customer service experience.
Collection and data entry experience.

Responsibilities

Demonstrate the ability to multitask, provide attention to detail, complete accurate data entry in a fast-paced environment with multiple distractions.
Demonstrates excellent customer service skills in a manner that promotes goodwill, is timely, efficient and accurate.
Ability to work with patients and/or family members who may be experiencing multiple different emotions.
Functions as a patient representative during registration/interview process.
Must demonstrate the ability to select the correct insurance plan, send and review eligibility responses.
Basic understanding of Medicare and Medicaid requirements.
Has a clear understanding of how to accurately select the correct patient and accurately assign an encounter number.
Ability to work in multiple computer programs as required.
Assists professional staff as requested.
Assists with special projects as needed.
Perform other clerical or support duties as needed.
Collects co-pays and deductibles from patients.
Has the ability to back up Financial Counseling staff as needed to take payments, give out financial assistance information and complete presumptive eligibility.
Has a clear understanding of all downtime processes.
Valuables and Medications will be collected and documented from patients to be placed in the safe when there are no family members to receive them.
Attend required meetings, training, and online trainings as assigned.
Must be able to utilize available resources.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality.
Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.