Patient Access Representative - Contingent
About The Position
The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role offers the opportunity to work in several departments including Crossroads, Urgent Care, and Orange Lab. The position requires providing excellent customer service, accurately obtaining patient demographic and insurance information, and ensuring insurance pre-certification and referral requirements are met. The representative will also assist in identifying self-pay patients and referring them to financial assistance, and maintain open communication with other departments and clinical staff. Additionally, there is an opportunity to assist in the shadowing and precepting of new employees.
Requirements
- High School Diploma or equivalent, required
- Demonstrated computer skills required with the ability to navigate most current technology systems
- Strong administrative skills
- Excellent customer service and organizational skills
- CPR certification (based on position and as determined by manager)
Nice To Haves
- Associate's Degree, preferred
- One year of health care experience, preferred
Responsibilities
- Greeting and registering patients
- Answering telephone calls
- Scheduling appointments
- Pulling and filing medical charts
- Providing excellent customer service to patients and families
- Interviewing and registering patients
- Obtaining accurate demographic, insurance, and physician information
- Screening customer data to ensure patient is eligible for insurance indicated
- Communicating differences to the customer
- Screening registrations to ensure insurance pre-certification and physician referral requirements are met
- Instructing customer on requirements
- Assisting in identifying self-pay patients and referring them to financial assistance
- Establishing and maintaining open communication with all departments that Patient Access interacts with and clinical staff in those areas
- Assisting in the shadowing/precepting of new employees
Benefits
- Diversity, Equity and Inclusion are integrated into our core values and practices.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
