Patient Access Representative I

Sentara Health • Williamsburg, VA

9d • Onsite

About The Position

Sentara Williamsburg Regional Medical Center is hiring a Patient Access Representative for a Full Time Evening schedule. The Patient Access Rep is responsible for all aspects of the patient registration process. This includes verifying patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service. They will also scan important documents such as insurance cards, ID's, Living Wills, and POAs, and verify and enter the patient's demographic and insurance information in the electronic health record. The role involves explaining and completing complex regulatory and compliance documents, adhering to all applicable privacy and compliance standards. Additionally, they will explain and collect co-payments, deposits, and outstanding balances, performing transactions securely. The representative will greet patients and families, answer questions, and ensure patients arrive to the appropriate service area at the right time. Duties may also include scheduling, pre-admission and discharge tasks, and providing supervision and patient information updates to families in waiting rooms. Extensive training is provided for entry-level candidates, with opportunities for advancement.

Requirements

• High School Diploma or Equivalent (Required)
• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Preferred)
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Nice To Haves

• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Responsibilities

• Responsible for all aspects of the patient registration process
• Verify the patient identity and select the correct patient record
• Review schedules and physician orders to register the patient for the appropriate service
• Scan important documents such as insurance cards, ID's, Living Wills, and POAs
• Verify and enter the patient's demographic and insurance information in the electronic health record
• Explain and complete complex regulatory and compliance documents
• Adhere to all applicable privacy and compliance standards
• Explain and collect co-payments, deposits and outstanding balances
• Perform transactions securely
• Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time
• May also perform scheduling, pre-admission and discharge duties
• Provide supervision and patient information updates to families in waiting rooms

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED