Patient Access Representative | Genetics & Genomics

Logan Health•Kalispell, MT

1d•Onsite

About The Position

Logan Health is seeking a professional, compassionate, and detail-oriented Patient Access Representative to support the Genetics & Genomics Clinic at Logan Health Medical Center. This specialized clinic supports patients and families through genetic and genomic care, where accuracy, confidentiality, compassion, and clear communication are essential. In this role, you will help create a smooth and supportive experience for patients from the moment they arrive or connect with the clinic. You will support registration, insurance verification, financial clearance, payment processing, and administrative coordination while helping ensure sensitive patient information is handled with care and accuracy. While this position is currently based at Logan Health Genetics & Genomics Clinic, the assigned location, reporting structure, or work area may change in the future as Logan Health continues moving toward a centralized Patient Access model. This role will continue to support Patient Access operations and provide excellent service to patients, families, and clinic teams throughout any future transitions.

Requirements

Related coursework beyond high school or experience in a complex administrative support position.
Minimum of one year of experience in a customer service-focused position.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to prioritize tasks, think critically, and work both independently and as part of a team.
Ability to act with integrity, kindness, and empathy.
Commitment to working in a team environment and maintaining confidentiality.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Computer skills, including working knowledge of Microsoft Office Suite and the ability to learn additional software as needed.

Nice To Haves

Previous experience in registration, scheduling, financial clearance, patient financial services, insurance verification, billing, or certified medical assisting.
Strong working knowledge of healthcare insurance and benefit programs.
Knowledge and understanding of medical terminology and medical coding.

Responsibilities

Completing patient registrations based on acuity level, clinical direction, and department protocol.
Gathering and verifying patient demographic, insurance, and visit-specific information.
Reviewing and updating information received from previous visits or pre-registration.
Ensuring accurate collection and entry of critical patient and insurance data.
Verifying insurance eligibility and benefits through insurance verification systems.
Calculating and communicating patient out-of-pocket responsibility when appropriate.
Collecting and processing payments for current services and previous balances in accordance with cash management and posting policies.
Identifying self-pay patients and referring them to financial counseling according to department procedure.
Maintaining knowledge of Medicare, Medicaid, third-party payer requirements, insurance guidelines, pre-authorization and referral requirements, and accepted insurance plans.
Accurately identifying insurance plans within applicable systems and understanding contract requirements.
Providing administrative support to help assigned areas operate effectively and efficiently.
Communicating customer service concerns, workflow issues, and process improvement opportunities to leadership.
Meeting productivity and quality expectations while taking ownership of your work and the patient experience.
Maintaining confidentiality and professionalism when working with sensitive patient and family information.