Patient Access Representative

TCA Health • Chicago, IL

6d • Remote

About The Position

TCA Health, a Federally Qualified Health Center on Chicago's far south side, has provided innovative, accessible, and quality primary care, dental, and behavioral health services for over 50 years. Our culture is one of service and commitment, driven by a dedicated team of professionals. The Patient Access / Switchboard Representative is the vital first point of contact for patients, managing all incoming calls to schedule appointments in EPIC, verify insurance, conduct preventative outreach, and direct calls to the appropriate clinics.

Requirements

• High school diploma or equivalent required.
• Fluent bilingual Spanish and English communication is required.
• Proficient in data entry and navigating Electronic Medical Records (EMR/Epic).
• Active listening, high-level empathy, and conflict-resolution capabilities.

Nice To Haves

• 1-2 years of relevant medical, call center, or switchboard experience preferred.

Responsibilities

• Serve as the welcoming voice of the organization by operating a multi-line phone system, routing calls, and taking messages.
• Schedule appointments, verify insurance eligibility, update demographic records in the electronic medical system (Epic), and process referrals.
• Make outbound calls for preventative health follow-ups (e.g., cancer screenings, well-child exams), appointment reminders, and insurance enrollment assistance.
• Address patient questions about services, coverage, and the sliding fee scale.
• Remain calm during crises and execute emergency protocols when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED