Patient Access Representative

Sentara Health • Harrisonburg, VA

65d • Onsite

About The Position

Sentara Rockingham Memorial Hospital is hiring Patient Access Representatives for Full Time Day & Evening shifts in the ED and Outpatient. The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs, and verifying and entering the patient's demographic and insurance information in the electronic health record. They will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. The role involves greeting patients and families, answering questions, and ensuring patients arrive to the appropriate service area at the right time. Duties may also include scheduling, pre-admission and discharge tasks, and providing supervision and patient information updates to families in waiting rooms. Extensive training is provided for entry-level candidates, with opportunities for advancement.

Requirements

• High School Diploma or Equivalent (Required)
• 2 years of Customer Service OR Data Entry experience (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)

Nice To Haves

• Associate's or Bachelor's degree can be considered in lieu of two years of experience
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)

Responsibilities

• Verify patient identity and select the correct patient record.
• Review schedules and physician orders to register the patient for the appropriate service.
• Scan important documents such as insurance cards, ID's, Living Wills, and POAs.
• Verify and enter patient demographic and insurance information in the electronic health record.
• Explain and complete complex regulatory and compliance documents.
• Adhere to all applicable privacy and compliance standards.
• Explain and collect co-payments, deposits, and outstanding balances, and perform transactions securely.
• Greet patients and families, answer questions, and ensure patients arrive to the appropriate service area at the right time.
• Perform scheduling, pre-admission, and discharge duties.
• Provide supervision and patient information updates to families in waiting rooms.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED