Patient Access Representative

CommonSpirit Health • Papillion, NE

7d • Onsite

About The Position

At CHI Health Midlands, we proudly serve Sarpy County and surrounding areas in Nebraska with patient-focused care. Our facility was designed with the patient viewpoint in mind, setting a tone for a more comfortable, less stressful hospital stay. We provide high-quality care in diagnostics/radiology, women's care, home care, orthopedics, sleep and breathing disorders, and are recognized for high quality scores in heart and vascular, emergency, and surgical care.

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in the revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential electronic health records. By facilitating smooth access-related workflows, you will contribute directly to our mission of providing high-quality, patient-centered care while ensuring compliance with privacy standards and organizational policies.

Requirements

• High school diploma or GED
• At least one year of relevant experience in a healthcare patient access setting
• Solid working knowledge of insurance payers
• Solid working knowledge of real-time eligibility verification
• Solid working knowledge of standard medical documentation procedures
• Strong administrative skills
• Strong computer skills, specifically in Microsoft Office and data entry
• Professional demeanor
• Excellent communication abilities
• Commitment to maintaining the highest ethical and confidentiality standards

Responsibilities

• Utilize multiple hospital systems to perform registration, scheduling, and documentation tasks with high precision.
• Gather and update patient demographic and insurance data.
• Communicate financial responsibilities to families.
• Collect payments at the time of service.
• Collaborate with the broader healthcare team.
• Resolve routine registration discrepancies.
• Escalate complex issues to ensure that clinic and provider workflows remain efficient, productive, and focused on patient needs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED