Patient Access Representative

Cleveland Clinic

2d • Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Cleveland Clinic is proud to be a national leader in making exceptional customer service a cornerstone of our mission. As a Patient Access Representative, you will play an important role in creating a welcoming, seamless experience for patients, families and visitors from the moment they arrive through the completion of their visit. You will support patients with registration, information gathering, insurance verification and payment collection, while helping ensure each interaction reflects Cleveland Clinic’s commitment to outstanding service. This role also offers a strong foundation for career growth within Customer Service and throughout Cleveland Clinic.

EPIC Training Requirement:
Your first two weeks will include mandatory EPIC training, Monday through Friday from 8:00 a.m. to 4:30 p.m., held onsite at Stow Health and Wellness. Attendance is required for the full duration of the training. Following successful completion of training, you will transition to your assigned schedule and shift. To be considered for this position, you must acknowledge that you are available to attend all days of the required two-week training.

A caregiver in this position works 7:00am - 3:00pm with occational 11:00am - 7:00pm. Every other weekend and holiday.

Requirements

• High School Diploma/GED and two years of experience in a customer-facing role OR Associate’s Degree and one year of experience OR Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Excellent communication, organizational and interpersonal skills

Responsibilities

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED