Patient Access Representative | Kalispell Clinics

Logan Health Medical Center • Kalispell, MT

6d • Onsite

About The Position

Make a difference in a patient’s experience from the very first hello. If you enjoy helping people, staying organized, and being part of a busy, supportive team, a Patient Access Representative role with Logan Health could be a great next step for you. As a Patient Access Representative, you’ll often be one of the first people our patients interact with when they visit one of our Kalispell clinics. You’ll help create a welcoming experience while assisting with registration, insurance information, payments, and other important details that help each visit run smoothly. This is a great opportunity for someone with experience in customer service, hospitality, reception, banking, administrative support, or healthcare who is ready to bring their skills into a meaningful healthcare environment.

Requirements

• One year of customer service experience preferred
• Previous experience in healthcare registration, scheduling, insurance verification, billing, financial clearance, medical assisting, or a similar setting preferred
• Knowledge of medical terminology and medical coding preferred
• Strong computer skills and ability to learn new software and systems
• Strong communication, organizational, interpersonal, and critical-thinking skills
• Healthcare experience is helpful, but strong customer service skills can be just as valuable. If you come from a customer-facing background and are interested in building a career in healthcare, we encourage you to apply.

Nice To Haves

• Genuinely enjoy helping and interacting with people
• Provide excellent customer service, even during busy or stressful moments
• Are organized, dependable, and detail-oriented
• Communicate clearly and professionally
• Are comfortable learning new computer systems and processes
• Enjoy working as part of a team while also being able to work independently
• Want to build or continue a career in healthcare

Responsibilities

• Welcome patients and families with kindness, professionalism, and excellent customer service
• Register patients and accurately update demographic and insurance information
• Verify insurance eligibility, benefits, referrals, and authorizations as applicable
• Help patients understand estimated out-of-pocket expenses
• Collect and process patient payments
• Connect patients with financial counseling resources when appropriate
• Maintain accurate information within patient registration systems
• Provide administrative support to help keep clinic operations running smoothly
• Work closely with clinical and administrative team members to provide an efficient, positive patient experience
• Protect patient confidentiality and handle sensitive information with professionalism

Benefits

• Medical, dental, and vision insurance
• Paid time off
• 401(k) with employer match
• Employee wellness resources
• Employee Assistance Program
• Employee discounts and additional benefits
• Opportunities to learn, grow, and build your career within the Logan Health system

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed