Patient Access Representative - Corporate Patient Access - Per Deim

Guthrie Enterprise • Binghamton, NY

3d • Onsite

About The Position

Be the first step in a patient's care journey. As a Patient Access Representative, you'll help patients navigate healthcare with confidence by providing a warm welcome, ensuring accurate registration, and helping connect them to the care they need when they need it most. This is a Per Diem position supporting Cortland and Binghamton Offices. The role involves communicating with patients, participants, and staff to accurately schedule patients for prescribed procedures and performing clerical and reception duties associated with patient registration.

Requirements

• High School Diploma or equivalent is required.
• Customer/patient relations experience required (preferably in a healthcare setting).
• At least 1 year of experience in a position requiring frequent and direct in-person customer contact.
• Strong organizational skills
• Excellent verbal communication skills
• Frequent keyboarding
• Exceptional attention to detail

Responsibilities

• Creates patient encounters in the EHR for ED, radiology, and outpatient patients.
• Performs all functions related to the integrity of the EHR (i.e., obtaining general consent for treatment, creating unknown encounters, merging records, scanning, prepared trauma packets).
• Participates in daily auditing of registration processes.
• Manages incoming and outgoing telephone calls, Vocera calls, Nurse call system.
• Collects co-pays and provides financial guidance related to paying outstanding balances, providing estimate letters for services rendered.
• Performs the function of Health Information Management department after hours.
• Participates in ED staff meetings and ED Shared Governance.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED