Patient Access Representative - Full Time

Munson Healthcare•Traverse City, MI

1d•Onsite

About The Position

The Patient Access Representative will greet and direct patients and families to testing and surgical areas in the facility in a courteous and welcoming manner. They will be highly mobile to assist patients, family, and visitors, including transport or arranging transportation as needed. Registration responsibilities include obtaining and verifying all required patient information to enter into the registration system in an expedient manner. The Patient Access Representative will work positively with all levels of staff in the completion of job responsibilities. They will greet patients, family members, and other customers in a courteous and welcoming manner. They will ask for and provide all information necessary to promote patient understanding of procedures, expectations, and the hospital environment, exchanging all information in a friendly, kind manner. The role requires exceptional people skills and the exercise of a high degree of control over confidential medical information. Responsibilities include keeping offices and work areas orderly and properly stocked, accessing department communications daily via telephone voice mail and/or e-mail, and making immediate requested changes to current information collection procedures utilizing daily communications, often before official documentation of changes. The Patient Access Representative will also act as a preceptor for new hires to provide all levels of education required for that position and perform other duties as assigned by the PAS leadership team.

Requirements

Associate's degree or 2 years formal education or equivalent experience.
Two (2) years' work experience in customer service, healthcare or business-related field.
Exceptional people skills.
Ability to exercise a high degree of control over confidential medical information.

Responsibilities

Greet patients, family members, and other customers in a courteous and welcoming manner.
Provide information necessary to promote patient understanding of procedures, expectations, and the hospital environment.
Maintain orderliness and proper stocking of offices and work areas.
Access department communications daily utilizing telephone voice mail and/or e-mail.
Make immediate requested changes to current information collection procedures utilizing daily communications.
Act as a preceptor for new hires to provide all levels of education required for that position.
Perform other duties as assigned by the PAS leadership team.
Obtain and verify all required patient information to enter into the registration system.
Transport patients, family, and visitors or arrange transportation as needed.