Patient Access Representative

McLaren Health Care • Bad Axe, MI

9d • Onsite

About The Position

The Patient Access Representative is responsible for greeting and directing patients, patient identification, and collecting accurate financial information. This role involves registering and verifying patient insurance and demographic information, adhering to all third-party payer regulations, identifying and collecting patient payments, answering the telephone and providing information, and meeting all documented performance standards for productivity and quality. The position requires completing all assigned tasks accurately and in a timely manner, responding promptly, professionally, and courteously to all customer needs, cooperating and communicating effectively with all McLaren Health Care team members, and contributing to continuous quality improvement efforts.

Requirements

• High School Diploma or GED
• Minimum 6-month of Patient Access, Medical Billing or Customer Service work experience
• Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

Responsibilities

• Registration and verification of patient insurance and demographic information.
• Adheres to all third-party payer regulations.
• Identifies and collects patient payments.
• Answers telephone and provides information.
• Meet all documented performance standards for productivity and quality.
• Completes all assigned tasks and responsibilities of Patient Access Representative I accurately and in a timely manner.
• Responds promptly, professionally and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED