Patient Access Representative Imaging Clinic

Ascension • Austin, TX

3d • Onsite

About The Position

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Requirements

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
• Absolute fluency in both Spanish and English is a mandatory requirement to effectively serve our diverse patient base.
• Proven success in a patient-facing or healthcare customer service capacity, with a strong emphasis on professional phone etiquette.
• A self-motivated professional who can walk in, check messages, and autonomously prioritize a high-volume call and email queue.
• Experience navigating Electronic Health Records (EHR) and computerized scheduling software with high data entry accuracy.

Nice To Haves

• Previous experience in medical scheduling or patient access is highly preferred; familiarity with navigating medical orders and queues is a massive plus.

Responsibilities

• Drive Proactive Imaging Scheduling: Systematically manage and clear the pending exam queue, transforming physician orders into confirmed appointments by outreach to patients.
• Bridge Communication Gaps: Deliver fluent Spanish-language support, providing clear, culturally competent navigation for patients during scheduling, pre-exam instructions, and clinical intake.
• Command High-Volume Communications: Orchestrate front-line clinic communications by answering inbound calls, checking prior-day voicemails first thing, and executing prompt callbacks to minimize patient wait times.
• Optimize Order Diagnostics: Review incoming imaging scripts and documentation within the EHR to ensure accurate scheduling based on the specific modality requested (X-Ray, MRI, CT, Ultrasound).
• Cultivate Exceptional Patient Access: Serve as the welcoming, professional face of the imaging network, easing patient anxiety and setting the tone for a high-quality clinical experience.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED