Patient Access Representative (7:00A-7:30P)

University Health

22h • Onsite

About The Position

As a Patient Access Representative (PAR) I, you will be the initial point of contact for patients and families, guiding them through the registration process at various hospital areas including the Emergency Department, Outpatient, and Inpatient Registration. This role is crucial for ensuring a smooth and stress-free experience for patients, providing stellar customer service, and supporting efficient patient flow. You will be responsible for verifying patient details, handling complex situations, and addressing questions with confidence and professionalism. This entry-level position offers an opportunity to kickstart a healthcare career, work within a supportive team, and has potential for growth to a Patient Access Representative II role and beyond.

Requirements

• High School Diploma or equivalent.
• Customer Service Experience: If you’ve worked with people before, whether in a retail, hospitality, or healthcare setting, you’re halfway there! If you’ve completed the UH Patient Access Rep/Patient Scheduler Apprentice Program, even better.
• Top-Notch Communication Skills: You’ll be interviewing patients and families and coordinating with staff, so clear and concise communication is key!
• Strong Writing & Keyboarding Skills: You’ll need to capture accurate details and process information quickly and efficiently.
• Ability to Learn and Grow: You’ll need to complete a Patient Access Representative II competency exam within one year, and be ready to move up when you’re ready!
• Problem Solver: From questions about insurance to patient concerns, you’ll need to tackle issues head-on with confidence and professionalism.
• Attention to Detail: You’ll be handling important patient information, so being thorough and organized is a must.

Nice To Haves

• Two years of patient contact experience – If you’ve worked directly with patients before, even in an office, you’ll feel right at home here.
• Medical Terminology: It’s a bonus if you know a bit about medical terms, but we’re happy to teach you!
• Experience in Healthcare: If you’ve worked in a hospital, business, or insurance office, you’ll hit the ground running.

Responsibilities

• Welcome Patients Like a Pro: Whether they’re coming in for a routine procedure or an emergency, you’ll make sure their registration process goes smoothly and stress-free.
• Provide Stellar Customer Service: You’ll be the first point of contact for patients and families, making them feel comfortable and well-informed throughout their visit.
• Support Patient Flow: Work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures.
• Be a Problem-Solving Rockstar: From verifying patient details to handling complex situations, you’ll be the go-to person to tackle any questions and make sure everything runs smoothly.
• Jump Between Areas: From the Emergency Department to Outpatient and Inpatient Registration, no two days are the same, and you’ll get a chance to assist across different areas of the hospital.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED